Service Policy

Last updated: July 26, 2025

1. Service Overview

At The Cap Foundry, we are committed to providing exceptional service for all your headwear needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

  • Email: ask@thecapfoundry.com
  • Phone: +1 (204) 951-8174
  • Address: 1015 Bannerman Ave, Winnipeg, MB R2X 1K6, Canada

2.2 Support Hours

Our customer support team is available:

  • Monday to Friday: 9:00 AM - 6:00 PM CST
  • Saturday: 10:00 AM - 4:00 PM CST
  • Sunday: Closed

3. Cap Care Services

3.1 Available Services

  • Cap cleaning and restoration
  • Shape restoration
  • Brim reshaping
  • Patch and embroidery repair
  • Sweatband replacement
  • Color restoration
  • Custom modifications

3.2 Service Timeframes

Standard service times:

  • Assessment: 1-2 business days
  • Basic cleaning: 2-3 business days
  • Minor repairs: 3-5 business days
  • Major restoration: 7-10 business days
  • Custom modifications: 10-14 business days

4. Warranty Services

4.1 Standard Warranty

All new caps purchased from The Cap Foundry include:

  • 30-day satisfaction guarantee
  • 90-day warranty against manufacturing defects
  • Free assessment of any issues
  • Complimentary cleaning with any repair service

4.2 Premium Care Package

Optional premium care services include:

  • 12-month extended protection
  • Priority repair service
  • Bi-annual professional cleaning
  • 20% discount on all repair services

5. Custom Services

5.1 Customization Options

  • Custom embroidery
  • Patch application
  • Color customization
  • Size adjustments
  • Special treatments
  • Brim modifications

5.2 Professional Services

  • Bulk order customization
  • Corporate branding
  • Team uniforms
  • Event merchandise
  • Retail partnerships

6. Service Pricing

6.1 Assessment Fees

  • Basic assessment: Complimentary
  • Detailed condition report: $15
  • Custom project consultation: $25

6.2 Service Costs

  • Basic cleaning: $20-30
  • Minor repairs: $30-50
  • Major restoration: $50-100
  • Custom work: Quote provided after consultation

7. Quality Assurance

Our commitment to quality includes:

  • Professional assessment of all items
  • Quality testing before return
  • Detailed service documentation
  • Before and after photos
  • Satisfaction guarantee
  • Follow-up quality checks

8. Service Requests

8.1 How to Request Service

  1. Contact our support team
  2. Describe the service needed
  3. Receive preliminary assessment
  4. Schedule service appointment
  5. Approve service quote
  6. Track service progress

8.2 Required Information

  • Cap brand and model
  • Purchase date and location
  • Detailed description of issues
  • Photos of damage or areas needing attention
  • Preferred service timeline
  • Special instructions or preferences

9. Service Guarantees

We stand behind our services with:

  • 30-day warranty on repairs
  • 100% satisfaction guarantee
  • Price match on comparable services
  • Professional workmanship
  • Genuine materials and parts
  • Expert craftsmanship

10. Updates to Service Policy

The Cap Foundry reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

For questions about our Service Policy, please contact our customer support team.